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Article Data
Article Ref
4013-UPGJ-0743
Written By
Customer Care 48
Date Created
Wed, 5th Jan 2011
Updated By
Customer Care 28
Date Modified
Fri, 25th Nov 2016
 
(Lost?)

   Bodying Return Policy

Question 

BODYING RETURN POLICY

Answer 

Bodying fully understand that under certain circumstances, if you've purchased your watch from Bodying.com, Bodying.co.uk, Bodying.de, Bodying.ca, Bodying.com.au and Bodying.co.nz you may return within 30 days from the date of shipment, subject to the following Return and Exchange Policies.

Bodying gladly accepts your return under the following exchange terms and conditions:

Return Terms and Conditions

1. All returned items must be new and unused, and in unworn condition. All items must be returned with all the original packaging materials. The white security seal must not be broken and must be fully in-tagged with the watch as the same condition as we shipped to you.

We're sorry that we do not accept any return merchandise under the following conditions:

  • Over the 30-day Return Period
  • Items that do not match the serial number of the item originally ordered
  • Broken security seal
  • Any signs of wear or resized
  • Missing original box or case
  • Missing significant parts, links or accessories
  • Missing original warranty card/booklet, manuals, certificates and tags

2.  The following items are not returnable:

  • All sales and promotion items
  • Back order models
  • Japan domestic models
  • Models listed as "Return: Not Available" in each watch profile page under Item Specifications column
  • Any items that have a final sale price equal or greater than $4000 are not returnable nor exchangable.

3. All returns will incur the following charges:

i.       An admin charge of $20 (Home Currency).
ii.      The initial shipping charge is not refundable

4. Customers are responsible for the shipping costs to return the item to the Bodying. Bodying accepts no responsibility for any lost items during the return. It is advisable for customer to use traceable return shipping service with insurance. All return charges including postage, insurance and shipping are to be borne by customer.

5. Alternatively, for your easy return, Bodying provide an optional Fully-Insured Express Return Shipping Service.

6. Reasons of returning an item.

A) Return Pursuant to General Reasons

Applicable When: Return is WITHIN 30 DAYS from the date of order and in its original condition.

General reasons may include item received does not match liking, size not suitable and etc. (excluding reasons due to manufacturer defects)

NOTE: Shipping charges will be deducted from the total refund amount

Steps of Returns:

Step 1:  Please contact Bodying customer service at: 

http://www.BodyingCare.com to request for return. Please remember to include item model of return, reasons of return and Order ID.  

Step 2:  You will then receive a confirmation of return with an RMA ID, along with all the return instructions within 1-2 days upon your return request.

 

B) Return Pursuant to a Physical Damaged, Defective or Incorrect Item Upon Received

Applicable When: Buyer notified Bodying WITHIN 24 HOURS upon received the ordered items.

Steps of Returns:

Step 1: Please contact Bodying customer service at: 

http://www.BodyingCare.com. For claim due to physical damaged e.g visible scratches / cracks, please include images of the damages condition of your watch together with your email inquiry to us.  

Step 2: After we received your inquiry, we will guide you for the return instructions.

Step 3: Upon receipt of the watch and is verified to be defective / incorrectly shipped, appropriate action shall be taken

Note: All Bodying watches are checked and determined to meet Bodying’s stringent quality standards before they are shipped out.

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