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How may I help you today?

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Article Data
Article Ref
9544-LXCV-7777
Written By
Customer Care 28
Date Created
Mon, 11th Apr 2011
Updated By
Customer Care 18
Date Modified
Tue, 12th Jul 2011
 
(Lost?)

   My shipment has incurred duty and tax upon arrival at my customs.

Question 

My shipment has incurred duty and tax upon arrival at my customs. I don't want to pay the tax and I want to return to you.

Answer 

We will proceed to process your order as Return RMA. However, if your country's customs still require to pay for the taxes to release the package before returning the package to us, we will withheld the refunds until we receive the tax invoice from the courier service company. 

Once we have receive the tax invoice which takes the courier service company about 1-2 months to send to us, We will proceed with deduct the tax payable, the initial shipping charges, return shipping charges, and admin charges. 

Please find a summary on how a calculation will be made upon refunding to you:

Watch value 
+ Shipping charges 
= Total paid amount 
– initial shipping charges
- return shipping charges
- admin charges
- duty and tax payable
= refund value

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