Welcome to Bodying Customer Care Helpdesk How may I help you today


 

Welcome to Bodying Customer Care Helpdesk
How may I help you today?

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Category Details
Category Name
Payment
Category Created
Tue, 4th Jan 2011
Last Article Update
Mon, 1st Apr 2013
Category Actions
 
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   Payment

Can I use Paypal eCheques to place my order? 

Yes, you can make payment with a PayPal eCheque. However, we will only process your order until the whole payment has been cleared. A PayPal eCheque usually takes about 7-9 working days to clear.

Hence, due to fast movement of stocks, we can not guarantee that your selected models will still be available during the period for eCheque clearance. We thank you for your undertstanding.

 

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How can I order if I do not want to proceed with the order verification? 

We do understand customers may feel uncomfortable to provide additional documents to verification purpose. Therefore, there are 2 alternative payment options available for customers to proceed their order with Bodying.

Option 1: Before checkout, please choose POLi payment as mode of payment.

Option 2: Direct bank transfer is available, please submit a ticket/contact our customer care team for assistance.

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How to Change Your Paypal Shipping Address 

Please note that Bodying only ship to Paypal Confirmed Shipping Address. If you want your packages going to a different shipping address. The following steps shows you how to change your address info:

1. Before you consider changing your shipping address, make sure your bank statements currently are coming to the address you want to list under your paypal account. Otherwise you will have an unconfirmed address. 

2. Go to paypal.com and log into your Paypal account.

3. Look for the profile icon and click on it. There will be a list of options to add or edit, pick address, the fourth one down.

4. You will see your current address or shipping location listed. If you still want to change it go to edit and click on it. On line one delete the current address listed here and fill in the street address you wish to change it to.

5. Go ahead and delete and change the city and state info if needed to the new residence or place you want your packages sent to. Do the same with the zip code.

6. There you go. It usually takes 24-48 hours for the address under paypal to change over successfully.

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How to confirm a shipping address at Paypal? 

According to Paypal policy, we can only ship order to confirmed Paypal address. Confirmed addresses help guard against stolen credit cards and identity theft.

There are several ways to confirm your shipping address on PayPal:

Method 1: Add a credit card to your PayPal account.

This is one of the quickest and easiest ways to confirm your shipping address at PayPal. By adding a credit card to your account, PayPal can attempt to confirm your address with your credit card company. If the credit card company is not able to confirm your address, you may be asked to complete the Expanded Use enrollment process to activate your credit card. Be sure that the credit card company has the same address as the one on the PayPal account. Your address can be confirmed after that process is complete.  

Note: Not all credit card companies are able to confirm addresses.

Please follow the following steps to get an address confirmed with PayPal by adding a credit card to your PayPal account:

1. Open a browser. Go to Paypal.com.

2. Enter your username and password in the fields on the left side and hit the "Log In" button.

3. Find the "Profile" tab by going to the "My Account" tab in the top left of the first page that appears. Click on "My Account." All the way to the right, the "Profile" tab will appear.

4. Hover over "Profile" and a drop-down menu will result. Go down to "Add or Edit Credit Card" and click on it.

5. Click the gold "Add a Card" button on right side of the next page.

6. Fill in the information that will be asked for on the next page. This will include your name, your credit card type and your billing address. Paypal will do the rest of the work by matching your address in its system with your credit card statement information.

7. Match your address to the one on your credit card. Go back to the profile tab drop-down and go to "Add or Edit Address" and click it.

8. Click on the "Edit" button if the address on the left side is not the address that your credit card statement is sent to. The next page will allow you to change address information.

 

Method 2: Apply for PayPal Plus Credit Card or PayPal Buyer Credit

Choose "Apply for PayPal Buyer Credit" as an alternate means of confirming your shipping address. If you are approved for a line of credit through PayPal the address on your application form will automatically become your PayPal confirmed shipping address.

Please follow the following steps to get an address confirmed with PayPal by applying for PayPal Plus Credit Card or PayPal Buyer Credit:

1. Open a browser and go to Paypal.com.

2. Enter your username and password on the left side and hit the "Log In" button.

3. Click on the "Apply Now" link on the next page. This link will be located to the right and below the welcome message that says, "Welcome, Your Name."

4. Click the "Apply Now" button on the next page on the left side. This will take you to the Credit Card Application page. On this page and the following pages, fill out the information in the fields provided.

 

Method 3: Complete Alternate Address Confirmation

Complete "Alternate Address Confirmation" if you live in the United States. This option is not available for residents of other countries. When you click on the link for "Alternate Address Confirmation" details will be provided. This process is slower than the first two methods. Through this method, you will need to wait for address confirmation to occur which may take a week or more.

Please follow the following steps to get an address confirmed with PayPal by applying for an Alternate Address Confirmation:

1. Apply for an Alternate Address Conformation. If you have been a Paypal member for longer than 90 days, have a buyer reputation of at least 10 and be a are verified member of Paypal, the system will mail you instructions on how to confirm your address without a credit card. The system will know to do this because you have not confirmed your address with a credit within 90 days.

2. Enter the secret code into the PayPal Web site. The secret code will be sent to your mailing address that you have entered in the PayPal system.

3. Fax required documents to PayPal. These documents will be used to make sure that you live and receive mail and live at the location that you have indicated on the PayPal system.

Note: Confirming your address is a separate process from getting verified on PayPal.

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How to create a Paypal account and add credit/debit card to your new Paypal Account? 

It is quite easy to create a Paypal account. 

1. Create a login name. Login name will be an email address.

2. Then create a password.

3. Once login, go to "My account/ Profile / Financial Information-Credit/Debit Cards. Just Edit/Remove or Add a Card. Key in the new card details, click Add Card. Save and Continue.

4. Then, check your card statement in 2-5 days (depending on your financial institution) and find the 4-digit PayPal code for the charge of US$1.95 equivalent.

5. Then, return to PayPal and enter the 4-digit code to confirm your card to proof that you are the card holder. The US$1.95 will be refunded once the 4-digit code is confirmed. 

You can still use your Paypal eventhough the 4-digit code is not yet confirmed.

 

 

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I don't have any credit cards to use, can I use direct bank deposit for the payment? 

Bodying uses Paypal for payment. Paypal do accept bank transfer, just deposit the amount from your bank account into your paypal account. When you make a Paypal purchase with Bodying, paypal will direct debit the funds from your paypal account. In such a way, no credit cards are needed. Once we receive the payment we will proceed to ship.

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Pay with Moneybookers.com 

Moneybookers.com provides excellent methods for making payment. You will find several advantages to making payments through this gateway because you only need an email address to qualify. The payment is processed instantly.

You must first register on their website www.moneybookers.com.  Within minutes you will receive a confirmation by e-mail to verify the e-mail address from which you will manage your account. After that you can pay by either of two methods: 1) pay with your credit card directly, or 2) make a transfer through a verified account.

To use method 1 - you are required to have a cell phone supporting SMS. SMS is the text message service provided by your cell phone operator. Moneybookers.com sends a verification code to your cell phone to verify your credit card. Payment is sent instantly after you submit your credit card details. (Please, make sure your mobile phone supports SMS) Note, if you do not get this code shortly after placing an order, your payment will not be processed.  If this happens you can correct your cell phone number in your Moneybookers.com account profile. If you still have problems you need to contact Moneybookers.com Support Team directly, because we are not involved in credit card authorization.

To use method 2 - you must use a verified account to upload funds to your Moneybookers.com account, either via bank transfer, or by credit card. This procedure will require an additional step to verify your bank or credit card account. We need to warn you that we are not involved in the verification and authorization procedure carried out by Moneybookers.com. Feel free to contact contact Moneybookers.com Support Team directly in case you have any questions.

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Payment by Google Checkout/Amazon Payment Currency Conversion 

 

Please note that Payment by Google Checkout / Amazon Payment (for payment made in currency other than USD) might incur additional currency conversion fees that are not reflected in the total price. It is the buyer’s credit card bank that does the conversion based on the rate at the time of the transaction. Google / Amazon Payment Processor really do not do the currency conversion, only the card holder's bank does the conversion in the background. However, whether or not the card holder has to pay a slight additional conversion fees will highly depends on the individual respective bank.

Please find the Payment and Charges article by Google Checkout (Source: http://checkout.google.com/support/bin/answer.py?hl=en&answer=48414) as followed:

Currency Conversion

When you place an order through Google Checkout, we'll display an approximate price in your country's local currency. Keep in mind that you'll be charged the currency a seller uses on their web site.

Your credit/debit card company might convert the charge to your local currency and may also add additional fees that are not reflected in the approximate price displayed. Please contact the credit/debit card-issuer for additional details.

Currency Conversion Disclaimer: Google cannot guarantee the accuracy of the exchange rates used by the calculator. You should confirm current rates before making any transactions that could be affected by changes in the exchange rates. Foreign currency rates provided by Citibank N.A. and displayed under license. Rates are for information purposes only and are subject to change without notice. Rates for actual transactions may vary, and Citibank is not offering to enter into any transaction at any rate displayed.

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Payment Procedure: Alternate Payment Method in Using Credit Card 

Alternate Payment Method in Using Credit Card:

In your shopping cart:
You can choose to remove product by checking the box, and click on “update” button. (Refer 1 and 2)

To proceed with Payment:
Click on “Checkout” button to proceed with Payment. (Refer 3)

In the Shipping Address:
Kindly check on your shipping address, or you may change to new shipping address by clicking "Change Address" button. (Refer 1)

In the Shipping Method:
This is the shipping cost. (Refer 2)

In the Add Comments About Your Order:
You may add in message into your order, such as "Happy Birthday", etc. (Refer 3)

Choose for alternate payment method:

1. Amazon payment

2. Pay by Credit Card:  Fill in: Credit card owner name, Credit card Number, Credit card Bank Name, Credit card Bank Phone Number, Credit card Expiry Date, CVV Number (Card Verification Value (CVV) is a 3-digit number found on the signature panel on the back of your credit card)

3. Pay by Paypal (Credit/Debit Card)

 

Kindly read on the Purchase Terms and Conditions, please check the box if you agree. (Refer 1)

Click on "Submit Order" button.

 

If you are using Amazon Payment:

Create new amazon payment account, or sign in if you’re existing amazon payment account holder.

Confirm the amount, and add in Credit card details and click “continue”

Fill in Credit Card and Billing address in Amazon Payment.

 

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Payment Procedure: Check Out with Moneybookers Payment Method 

MoneyBookers Payment Method :

In your shopping cart:
You can choose to remove product by checking the box, and click on “update” button. (Refer 1 and 2)

To proceed with Payment:
Click on “Checkout” button to proceed with Payment. (Refer 3)

In the Shipping Address:
Kindly check on your shipping address, or you may change to new shipping address by clicking "Change Address" button. (Refer 1)

In the Shipping Method:
This is the shipping cost. (Refer 2)

In the Add Comments About Your Order:
You may add in message into your order, such as "Happy Birthday", etc. (Refer 3)

Choose for alternate payment method:

1. Secure payment through Moneybookers, please check on the box


Kindly read on the Purchase Terms and Conditions, please check the box if you agree. (Refer 1)

Click on "Submit Order" button.

Kindly check on the total payable amount.

Log in to your existing moneybookers payment account holder.

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Payment Procedure: Fast Check Out with Google Checkout Payment Method 

Fast Check Out with Google Checkout Payment Method :

In your shopping cart:
You can choose to remove product by checking the box, and click on “update” button. (Refer 1 and 2)

To proceed with Payment:
Click on “Checkout” button to proceed with Payment. (Refer 3)

You have been re-directed to Google Checkout Payment page:

Kindly check on the ordered items and subtotal. (Refer 1)

Create new Google payment account if you're new. (Refer 2)

Sign in if you’re existing Google payment account holder. (Refer 3)

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Payment Procedure: Fast Check Out with PayPal Payment Method 

Fast Check Out with PayPal Payment Method :

In your shopping cart:
You can choose to remove product by checking the box, and click on “update” button. (Refer 1 and 2)

To proceed with Payment:
Click on “Checkout” button to proceed with Payment. (Refer 3)

 

You have been re-directed to PayPal Payment page:

Create new PayPal payment account, or sign in if you’re existing PayPal payment account holder.

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What are the Payment Options? 

Credit cards accepted:

  • Visa
  • MasterCard
  • American Express

Other forms of payment:

  • Paypal
  • Google Checkout

However, we do no have the facility to accept phone or fax orders at this moment.

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What does my order status 'Pending Payment' means? 

If you order status shown "Pending Payment", this means that you have not gone through the Paypal payment process and you have not paid for your watch.

Please login to your Bodying account again by following the below steps:

1. Log in and click the ''Checkout'' tab.

2. Click the 'Continue' button at the bottom of ''Delivery Information'' page to Continue Checkout Procedure.

3. Select the payment method and click the 'Continue' button at the bottom of ''Payment Information'' page.

4. At 'Confirmation' page, click the 'Submit Order' button at the bottom of the page. If this 'Submit Order' button is not click, your order status in your account will remain as ''Preparing [Paypal IPN]''.

5. Once the 'Submit Order' button is click, you will be directed to Paypal's Payment Page with Bodying logo on top left of the page. If you don't see this, please inform us immediately.

6. Once you're at Paypal's Payment Page, please check that your order items are correct.

7. Proceed to enter your credit card details or log In to your Paypal account to pay by Paypal balance.

8. Please ensure that you have specified the correct shipping address in Paypal as we only ship to shipping address shown in Paypal. To do so, please follow the following steps in Paypal:

8.1 At ''My Account'', please click ''Profile''
8.2 At ''Account Information'', please click ''Street Address''.

9. As soon as your Paypal payment transaction is completed, 'You Made A Payment' page will show before redirected back to Bodying Home page. A Paypal Payment Confirmation email will be sent to your Paypal email address.

How do I change my street address?

You can change your street address from your Paypal Profile.

Here's How:

1. Click the ''My Account'' tab.
2. Click the ''Profile'' subtab.
3. Click the ''Street Address'' link under the Account Information column.
4. Click Add.
5. Enter your new address.
6. Click Save.
7. Your new address is added.
8. Please ensure that the button next to the preferred shipping address is checked. 
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What is Google Checkout? 

Google Checkout is an alternate method for completing your order on www.Bodying.com. This service allows you to make purchases across the internet with a single user account. Now you can track your online purchases together at Google Checkout or separately at Bodying.com and other merchant websites.

To get started, simply click the Google Checkout button in the www.Bodying.com shopping cart. You will be redirected to google.com, where you may sign in to your account or create a new one. After you have registered, you will begin the checkout process. At any point during this process, you may return to the www.Bodying.com webstore to browse more products, update your shopping cart, or resume checkout using the standard checkout process.

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Why do I need to verify my payment since I paid using Paypal? 

All PayPal payments must be made from a verified account with a confirmed shipping address. However, we understand that a confirmed address is not always possible. Therefore, depending on the outcome of our internal risk assessment; we may accept payments from unverified/unconfirmed addresses.

Paypal is our payment processor and by submitting a PayPal payment without a confirmed address, you are agreed to have a risk assessment carried out to evaluate the risk level involved. The procedures and standards of the internal risk assessment cannot be disclosed. Hence, you will be asked to verify that you're the card owner of that order and that the shipping information are legitimate.

All other cases (such as unconfirmed addresses) will be assessed individually and a delay maybe caused due to a payment evaluation.

Bodying reserves the right to immediately refund/reject your PayPal payment if:
- Refusal/fail to complete the risk assessment.
- Failed our internal risk assessment.
- Any other risks detected / the legitimate of informations are of doubt.
 
 
*How can I proceed with my order if I do not want to proceed with the order verification?
 
*Most non-USA address cannot be confirmed by Paypal:
https://www.paypal.com/uk/cgi-bin/?cmd=p/pop/confirmed_address_checkout-outside
 
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Why do I need to verify my payment? 

To ensure that you are the credit, debit, or PayPal account owner for the purchase, we will perform our internal risk assessment to have your name, address valified. The procedures and standards of the internal risk assessment cannot be disclosed.

The need for verification / risk assesment is to ensure your information is not being used without your consent by third party and by submitted an order with Bodying, you are agree and accept such check is being made.

You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

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Why is my Paypal payment is being held by Paypal? 

PayPal may decide to conduct a payment review from time to time. Therefore, we will not process your order until the review has been completed and cleared by Paypal.

By verifying your PayPal account and confirming your shipping address with Paypal, you may avoid such delay.
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