The guarantee warrants that you can
receive repair/replace services by complying with the terms and
conditions set forth for respective brands and within the specified
warranty periods (*) from the original date of purchase. The watch must
has been purchased from an authorized retailer/official dealer.
Should you require work under warranty,
please send in your watch together with a copy of your sales receipt
and/or the warranty card (valid only if dated, fully and correctly
completed and stamped by official brands dealer upon purchase), and a
description of the watch problem, to the respective watches brands
service center listed in the warranty booklet.
| Brands | Terms and Conditions of Warranty | |
| Guarantee (Repair/replace services will be performed free of charges) | Exclusions (Repair/replace services will be performed for a charge dependent on watch style and type of work requested. These charges are subject to change. Charges will be correspondence to owner for agreement prior to performing services) | |
| Adidas | All manufacturing defects in movement, hands and dial. | Any defects in
materials and workmanship of battery, case, crystal, strap or bracelet;
Damage resulting from improper handling, lack of care,
accidents,/normal wear and tear; Water damage unless marked
water-resistant. |
| Alba | Defects in material and workmanship in movement, hands and dial. | Watch tampered
with/damaged by any other than Alba authorized repair facilities; watch
case, glass, bracelet, strap or any battery, moisture or
water damage unless model is marked "water resistant" and
used according to conditions indicated in the chart in warranty booklet;
Damage caused by accident, lack of care, neglect, misuse or attempted
repairs. |
| Arbutus | All manufacturing defects in movement, hands and dial. | Broken in
glass or leather/metal band, internal damage/ normal wear and tear,
water damage without indication of resistance to water/ without water
resistance checking every year. |
| Baume & Mercier | All manufacturing defects verified by Baume & Mercier technician. Mostly in movement, hands and dial. | Defects from
accidents, mishandling, incorrect / abusive use, use of / effects of
using batteries other than designated by B&M, any alterations,
manipulations / interventions not performed by authorized
B&M retailer; Leather straps; Normal wear and aging |
| Bell & Ross | All manufacturing defects in movement, hands and dial. | Work performed
by unauthorized person. Damage of calendar mechanism due to fast
setting of date carried between 9pm - 3am. |
| Boss (Hugo Boss) | Defects in materials and workmanship under normal use, mainly in movement, hands and dial. | Batteries,
straps, scratches or any damage arising from normal wear, accidents/
misuse, or from any alteration, service / repair performed by any party
other than Boss Authorized Service Center. |
| Burberry | Materials and manufacturing defects in watch movement, hands and dial. | Any defects in
materials and workmanship of battery, case, crystal, strap / bracelet;
Damage from improper handling, lack of care, accidents/ normal wear and
tear; Water damage unless marked water-resistant. |
| Calvin Klein | All material and manufacturing defects, in movement, hands and dial. | Life of
battery; Normal wear and tear and aging e.g. scratched crystal,
alteration of the colour and/or material of non-metallic straps and
chains e.g. leather, textil, rubber; peeling of the plating; Any damage
from abnormal/abusive use, lack of care, negligence, accidents (knocks,
dents, crushing, broken crystal, etc), incorrect use of watch and
non-observance of use directions provided by CK Watch, watch handled by
non-authorized persons (e.g. for battery replacement, services or
repairs) or which has been altered in its original condition beyond CK
Watch's control. |
| Casio | Defect under normal use as instructed in owner's manual, on movement. | Damage due to
improper, rough or careless treatment, damage by fire or other natural
calamity, damage by improper repair or adjustment made by anyone other
than Casio service center, damage of case, band, glass or battery. |
| Caterpillar | Any defects in material / workmanship under normal use, mainly movement, hands and dial. | Defects from
mistreatment, accidental damage; water penetration except marked
water-resistant; wear to leather straps and metal bracelet; any damage
caused by batteries in electronic watches; damage made by unauthorized/
incorrect adjustment/service. |
| Citizen | Defects in material / workmanship, movement, hands and dial. | Damage due to
owner's mishandling, abuse, remodeling or faulty repairs,
damage due to fire/other natural disasters, damage on watch glass and
band, and power cell (in case of Quartz watch). |
| Christian Dior | Any manufacturing defects identified by Christian Dior technical department, mainly movement, hands and dial. | Defects from
improper treatment (shocks, crushing, etc.), accidents,
alterations, modifications; improper handling when changing battery; any
operation not carried out by qualified personnel in Dior
network which could result in watch suffering serious damage; normal
wear and tear of case, bracelet, crown or glass. |
| Chronotech | All technical defects and pieces defects due to fabrication problem. | Defects due to
incidents, improper use/abuse e.g. collision, crush;
defects of leather strap, plastic, polyurethane components and battery. |
| D&G | All defects in manufacturing, in movement. | Batteries,
external parts (bracelet, strap and glass) and defects originating from
impacts, inappropriate use, negligence, tampering, alterations,
unauthorized reparations, accidents and ordinary wear. |
| DKNY | Materials and manufacturing defects in movement, hands and dial. | Any defects in
materials and workmanship of battery, case, crystal, strap or bracelet;
Damage resulting from improper handling, lack of care,
accidents,/normal wear and tear; Water damage unless marked
water-resistant. |
| Hello Kitty | Manufacturing defects in movement, hands and dial. | Any defects in
materials and workmanship of battery, case, crystal, strap or bracelet;
Damage resulting from improper use, accidents,/normal wear and tear;
Water damage unless marked water-resistant. |
| Emporio Armani | Defects in materials and workmanship under normal use, in movement. | Wear /
alteration to case, strap/bracelet, crystal (lens), and water damage
unless marked water-resistant; Damage by accident, negligence,
unauthorized service. |
| Fendi | Malfunction from defective parts/movement of movement, bracelet, crystal, plating, face/hands, case. | Serviced by
any party other than an official Authorized Fendi Service Center;
Malfunctions / damage caused by accident, misuse / neglect; Straps
exposed to excessive conditions above normal wear and tear. |
| Fortis | All manufacturing defects, in movement. | Bracelet, glass and damage caused by unauthorized third parties. |
Fossil | Materials and manufacturing defects in movement, hands and dial. | Any defects in
materials and workmanship of battery, case, crystal, strap or bracelet;
Damage resulting from improper handling, lack of care,
accidents,/normal wear and tear; Water damage unless marked
water-resistant. |
| Glycine | All manufacturing defects, in movement, hands and dial. | Defects resulting from wilful neglect. |
| Gucci | Any fault arising from defective parts or manufacturing defects, in movement, hands and dial. | Battery
changes; Damage caused by accident, inappropriate use/negligence; Damage
caused by normal wear of case, bracelet and its buckle, crown or
glass; Normal wear and ageing of any natural material; Use of watch not
in accordance with general recommendation provided in warranty
booklet. |
| Guess/Guess Collection | All manufacturing defects, in movement. | Normal wear
and tear; Water damage unless marked water-resistant; Batteries, case,
strap/bracelet; Damage resulting from accidents/negligence. |
| Issey Miyake | Malfunction during normal use described in Instruction Manual in watch movement, case , glass and metal band. | Damage by
improper use/carelessness; Damage by unjustifiable repair /
modification; Damage by fire/water/natural disaster; Esthetic changes
during use (minor scratches, on the case, glass, metal band). |
| Jaeger-LeCoultre | Maintenance
and repair work entrusted to officially authorized Jaeger-LeCoultre
retailer/official Jaeger-LeCoultre Service Center/Jaeger-LeCoultre
Technical Representative. | Damages from
accidents, mishandling/abusive use (e.g. knocks, dents, crushing,
excessive temperatures, powerful magnetic fields), the use of or effect
of using batteries other than those prescribed by Jaeger-LeCoultre, the
glass, unauthorized alteration or repair or the
consequences of normal wear and ageing of watch, of the strap, of the
glass, the loss of water-resistance after 2 years from date of purchase
if your watch is water-resistant/damage resulting from contact with
watch if your watch is not water-resistant. |
| Hamilton | All material and manufacturing defects, in movement. | Life of
battery; Normal wear and tear and aging e.g. scratched crystal,
alteration of the color and/or material of non-metallic
straps and chains e.g. leather, textile, rubber; peeling
of the plating; Any damage from abnormal/abusive use, lack of care,
negligence, accidents (knocks, dents, crushing, broken crystal, etc),
incorrect use of watch and non-observance of use directions provided by
Hamilton International Ltd, watch handled by non-authorized persons
(e.g. for battery replacement, services or repairs) or which has been
altered in its original condition beyond Hamilton International Ltd.'s
control. |
| IWC | All material and manufacturing defects, in movement. | Damage due to
loss, theft / fire; Damages from deliberate misuse/negligence/accident;
Damages by improper use (knocks, dents, crushing), alteration,
dismantling or repair by anyone else than IWC service center; Damages
due to normal wear and tear; Watches with serial number removed. |
| Kenneth Cole | All defects in material or workmanship, in movement. | Normal wear
and tear or abuse and excludes battery, case, crystal,
strap, malfunction and deterioration resulting from accident, negligence
and tampering. |
| Levis | All material and manufacturing defects, in movement. | Malfunction or deterioration from accidents/negligence. |
| Locman | All material and manufacturing defects, in movement. | Battery, band, crystal breaking and possible faults caused by improper use or normal aging/wear of the watch. |
| Longines | All material and manufacturing defects, in movement. | Life of
battery; Normal wear and tear and aging e.g. scratched crystal,
alteration of the color and/or material of non-metallic
straps and chains e.g. leather, textile, rubber; peeling
of the plating; Any damage from abnormal/abusive use, lack of care,
negligence, accidents (knocks, dents, crushing, broken crystal, etc),
incorrect use of watch and non-observance of use directions provided by
Longines Watch Co, Francillon Ltd, watch handled by non-authorized
persons (e.g. for battery replacement, services or repairs) or which has
been altered in its original condition beyond Longines Watch Co,
Francillon Ltd's control. |
| Marc Ecko | All manufacturing defects, in movement. | Normal wear
and tear; Water damage unless marked water-resistant; Batteries, case,
strap/bracelet; Damage resulting from accidents/negligence. |
| Maurice Lacroix | All manufacturing defects, in movement. | Crystal,
leather straps or any damage caused by inappropriate use e.g. sharp
knocks, extreme heat or cold/ strong magnetic fields; Any repair or
maintenance work by unauthorized persons; Batteries that
operate quartz mechanism. |
| Michael Kors | Materials and manufacturing defects in movement, hands and dial. | Any defects in
materials and workmanship of battery, case, crystal, strap or bracelet;
Damage resulting from improper handling, lack of care,
accidents,/normal wear and tear; Water damage unless marked
water-resistant. |
| Mido | All material and manufacturing defects, in movement. | Life of
battery; Normal wear and tear and aging e.g. scratched crystal,
alteration of the color and/or material of non-metallic
straps and chains e.g. leather, textile, rubber; peeling
of the plating; Any damage from abnormal/abusive use, lack of care,
negligence, accidents (knocks, dents, crushing, broken crystal, etc),
incorrect use of watch and non-observance of use directions provided by
MIDO SA, watch handled by non-authorized persons (e.g. for battery
replacement, services or repairs) or which has been altered in its
original condition beyond MIDO SA.'s control. |
| Mondaine | All manufacturing defects, in movement. | Any damage from inappropriate use; Battery, strap/bracelet, and glass. |
| MontBlanc | All material and manufacturing defects, in movement. | Damages by
accident, improper use e.g. knocks, crushing, normal wear and tear,
alteration, dismantling/ repair by persons other than
authorized Montblanc repair specialists; Battery cells, leather straps,
elastic and metal bracelets; Watches with serial number removed. |
| Nautica | All manufacturing defects, in movement. | Normal wear
and tear; Water damage unless marked water-resistant; Batteries, case,
strap/bracelet; Damage resulting from accidents/negligence. |
| Nike | Defects in materials and workmanship under normal use, in movment. | Damage from
improper care/handling, accidents, modification, unauthorized repairs,
normal wear; Direct/indirect incidental or consequential damages arising
out of the use of watch. |
| O.D.M. | All manufacturing defects, in movement. | Battery, lens,
case, band or strap; Damages to materials from improper handling,
negligence and accidents; Damages from abnormal use/abuse of watch e.g.
damage caused by opening caseback inappropriately or pulling out of
crown/pushers under water may affect the proper function of watch;
defects related to servicing or repairing performed by non-authorized
persons. |
| Orient | Defects in materials and workmanship under normal use and service, mainly in movement. | Failure caused
by misuse/carelessness; by fire, earthquake, and other disasters; by
improper repair and modification; Glass, bracelet/strap, and cell. |
| Puma | Defects in materials and workmanship under normal use, mainly in movement. | Battery. Wear to the case and strap/bracelet. |
| Raymond Weil | All defects due to defective materials or manufacturing, in movement. | Damage caused
by accidents or as a result of the intervention of unauthorized persons;
non-metallic strap, glass/ battery/wear or tear. |
| Seiko | Watch case, movement, dial and hands and any defective metal bracelet. | Glass, battery, non-metal bracelets, scratches by normal use, damage by natural disasters e.g. earthquakes / flood. |
| Speedo | Defects in materials and workmanship, in movement. | Strap/bracelet/band
and crystal; Accidental breakage/damage due to normal wear or misuse of
product, including but not limited to mathematical accuracy of product;
watch being servicing out by non-authorized agent. |
| TAG Heuer | Defects in workmanship, mainly in movement. | Bracelets,
crystals or batteries, or any damage to case or movement caused by
moisture that might have entered watch result of improper handling;
Watch serial number/original number is missing, modified, falsified,
replaced, erased or made illegible. |
| Tissot | All material and manufacturing defects, in movement. | Life of
battery; Normal wear and tear and aging e.g. scratched crystal,
alteration of the color and/or material of non-metallic straps and
chains e.g. leather, textile, rubber; peeling of the plating; Any
damage from abnormal/abusive use, lack of care, negligence, accidents
(knocks, dents, crushing, broken crystal, etc), incorrect use of watch
and non-observance of use directions provided by TISSOT SA, watch
handled by non-authorized persons (e.g. for battery replacement,
services or repairs) or which has been altered in its original condition
beyond TISSOT SA.'s control. |
| Titoni | All material and manufacturing defects, in movement. | Battery,
strap/bracelet, crystal; Damage resulting from accidental, mishandling,
abusive use or normal wear; Unauthorized alteration,
manipulation/repair; Possible consequential damage due to
non-functioning/ inaccuracy of watch. |
| Other Brands | All manufacturing defects in movement, hands and dial. | Damage caused
by abnormal/unreasonable use; Replacement/repair of crystals,
bracelets/straps or batteries; Damage caused by repairs or alterations
by person other than Authorized Service Center. |