Bodying Customer Care Helpdesk

            What are the terms and conditions to claim warranty and how do I claim warranty for my watch?

            The guarantee warrants that you can receive repair/replace services by complying with the terms and conditions set forth for respective brands and within the specified warranty periods (*) from the original date of purchase. The watch must has been purchased from an authorized retailer/official dealer. 

            Should you require work under warranty, please send in your watch together with a copy of your sales receipt and/or the warranty card (valid only if dated, fully and correctly completed and stamped by official brands dealer upon purchase), and a description of the watch problem, to the respective watches brands service center listed in the warranty booklet. 

            Brands 
            Terms and Conditions of Warranty
            Guarantee 
            (Repair/replace services will be performed free of charges)
            Exclusions 
            (Repair/replace services will be performed for a charge dependent on watch style and type of work requested. These charges are subject to change. Charges will be correspondence to owner for agreement prior to performing services)
            Adidas
            All manufacturing defects in movement, hands and dial. 
            Any defects in materials and workmanship of battery, case, crystal, strap or bracelet; Damage resulting from improper handling, lack of care, accidents,/normal wear and tear; Water damage unless marked water-resistant.
            Alba
            Defects in material and workmanship in movement, hands and dial. 
            Watch tampered with/damaged by any other than Alba authorized repair facilities; watch case, glass, bracelet, strap or any battery, moisture or water damage unless model is marked "water resistant" and used according to conditions indicated in the chart in warranty booklet; Damage caused by accident, lack of care, neglect, misuse or attempted repairs. 
            Arbutus
            All manufacturing defects in movement, hands and dial.
            Broken in glass or leather/metal band, internal damage/ normal wear and tear, water damage without indication of resistance to water/ without water resistance checking every year. 
            Baume & Mercier
            All manufacturing defects verified by Baume & Mercier technician. Mostly in movement, hands and dial.
            Defects from accidents, mishandling, incorrect / abusive use, use of / effects of using batteries other than designated by B&M, any alterations, manipulations / interventions not performed by authorized B&M retailer; Leather straps; Normal wear and aging 
            Bell & Ross
            All manufacturing defects in movement, hands and dial.
            Work performed by unauthorized person. Damage of calendar mechanism due to fast setting of date carried between 9pm - 3am. 
            Boss (Hugo Boss)
            Defects in materials and workmanship under normal use, mainly in movement, hands and dial
            Batteries, straps, scratches or any damage arising from normal wear, accidents/ misuse, or from any alteration, service / repair performed by any party other than Boss Authorized Service Center. 
            Burberry
            Materials and manufacturing defects in watch movement, hands and dial. 
            Any defects in materials and workmanship of battery, case, crystal, strap / bracelet; Damage from improper handling, lack of care, accidents/ normal wear and tear; Water damage unless marked water-resistant. 
            Calvin Klein
            All material and manufacturing defects, in movement, hands and dial.
            Life of battery; Normal wear and tear and aging e.g. scratched crystal, alteration of the colour and/or material of non-metallic straps and chains e.g. leather, textil, rubber; peeling of the plating; Any damage from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc), incorrect use of watch and non-observance of use directions provided by CK Watch, watch handled by non-authorized persons (e.g. for battery replacement, services or repairs) or which has been altered in its original condition beyond CK Watch's control. 
            Casio
            Defect under normal use as instructed in owner's manual, on movement.
            Damage due to improper, rough or careless treatment, damage by fire or other natural calamity, damage by improper repair or adjustment made by anyone other than Casio service center, damage of case, band, glass or battery. 
            Caterpillar
            Any defects in material / workmanship under normal use, mainly movement, hands and dial
            Defects from mistreatment, accidental damage; water penetration except marked water-resistant; wear to leather straps and metal bracelet; any damage caused by batteries in electronic watches; damage made by unauthorized/ incorrect adjustment/service. 
            Citizen
            Defects in material / workmanship, movement, hands and dial
            Damage due to owner's mishandling, abuse, remodeling or faulty repairs, damage due to fire/other natural disasters, damage on watch glass and band, and power cell (in case of Quartz watch). 
            Christian Dior
            Any manufacturing defects identified by Christian Dior technical department, mainly movement, hands and dial
            Defects from improper treatment (shocks, crushing, etc.), accidents, alterations, modifications; improper handling when changing battery; any operation not carried out by qualified personnel in Dior network which could result in watch suffering serious damage; normal wear and tear of case, bracelet, crown or glass. 
            Chronotech 
            All technical defects and pieces defects due to fabrication problem.
            Defects due to incidents, improper use/abuse e.g. collision, crush; defects of leather strap, plastic, polyurethane components and battery. 
            D&G
            All defects in manufacturing, in movement. 
            Batteries, external parts (bracelet, strap and glass) and defects originating from impacts, inappropriate use, negligence, tampering, alterations, unauthorized reparations, accidents and ordinary wear. 
            DKNY
            Materials and manufacturing defects in movement, hands and dial. 
            Any defects in materials and workmanship of battery, case, crystal, strap or bracelet; Damage resulting from improper handling, lack of care, accidents,/normal wear and tear; Water damage unless marked water-resistant. 
            Hello Kitty
            Manufacturing defects in movement, hands and dial. 
            Any defects in materials and workmanship of battery, case, crystal, strap or bracelet; Damage resulting from improper use, accidents,/normal wear and tear; Water damage unless marked water-resistant. 
            Emporio Armani
            Defects in materials and workmanship under normal use, in movement. 
            Wear / alteration to case, strap/bracelet, crystal (lens), and water damage unless marked water-resistant; Damage by accident, negligence, unauthorized service. 
            Fendi
            Malfunction from defective parts/movement of movement, bracelet, crystal, plating, face/hands, case. 
            Serviced by any party other than an official Authorized Fendi Service Center; Malfunctions / damage caused by accident, misuse / neglect; Straps exposed to excessive conditions above normal wear and tear. 
            Fortis
            All manufacturing defects, in movement.
            Bracelet, glass and damage caused by unauthorized third parties. 

            Fossil

            Materials and manufacturing defects in movement, hands and dial. 
            Any defects in materials and workmanship of battery, case, crystal, strap or bracelet; Damage resulting from improper handling, lack of care, accidents,/normal wear and tear; Water damage unless marked water-resistant. 
            Glycine
            All manufacturing defects, in movement, hands and dial
            Defects resulting from wilful neglect. 
            Gucci
            Any fault arising from defective parts or manufacturing defects, in movement, hands and dial.
            Battery changes; Damage caused by accident, inappropriate use/negligence; Damage caused by normal wear of case, bracelet and its buckle, crown or glass; Normal wear and ageing of any natural material; Use of watch not in accordance with general recommendation provided in warranty booklet. 
            Guess/Guess Collection
            All manufacturing defects, in movement.
            Normal wear and tear; Water damage unless marked water-resistant; Batteries, case, strap/bracelet; Damage resulting from accidents/negligence. 
            Issey Miyake
            Malfunction during normal use described in Instruction Manual in watch movement, case , glass and metal band. 
            Damage by improper use/carelessness; Damage by unjustifiable repair / modification; Damage by fire/water/natural disaster; Esthetic changes during use (minor scratches, on the case, glass, metal band).
            Jaeger-LeCoultre
            Maintenance and repair work entrusted to officially authorized Jaeger-LeCoultre retailer/official Jaeger-LeCoultre Service Center/Jaeger-LeCoultre Technical Representative. 
            Damages from accidents, mishandling/abusive use (e.g. knocks, dents, crushing, excessive temperatures, powerful magnetic fields), the use of or effect of using batteries other than those prescribed by Jaeger-LeCoultre, the glass, unauthorized alteration or repair or the consequences of normal wear and ageing of watch, of the strap, of the glass, the loss of water-resistance after 2 years from date of purchase if your watch is water-resistant/damage resulting from contact with watch if your watch is not water-resistant. 
            Hamilton
            All material and manufacturing defects, in movement.
            Life of battery; Normal wear and tear and aging e.g. scratched crystal, alteration of the color and/or material of non-metallic straps and chains e.g. leather, textile, rubber; peeling of the plating; Any damage from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc), incorrect use of watch and non-observance of use directions provided by Hamilton International Ltd, watch handled by non-authorized persons (e.g. for battery replacement, services or repairs) or which has been altered in its original condition beyond Hamilton International Ltd.'s control. 
            IWC
            All material and manufacturing defects, in movement.
            Damage due to loss, theft / fire; Damages from deliberate misuse/negligence/accident; Damages by improper use (knocks, dents, crushing), alteration, dismantling or repair by anyone else than IWC service center; Damages due to normal wear and tear; Watches with serial number removed. 
            Kenneth Cole
            All defects in material or workmanship, in movement. 
            Normal wear and tear or abuse and excludes battery, case, crystal, strap, malfunction and deterioration resulting from accident, negligence and tampering. 
            Levis
            All material and manufacturing defects, in movement.
            Malfunction or deterioration from accidents/negligence.
            Locman
            All material and manufacturing defects, in movement.
            Battery, band, crystal breaking and possible faults caused by improper use or normal aging/wear of the watch. 
            Longines
            All material and manufacturing defects, in movement.
            Life of battery; Normal wear and tear and aging e.g. scratched crystal, alteration of the color and/or material of non-metallic straps and chains e.g. leather, textile, rubber; peeling of the plating; Any damage from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc), incorrect use of watch and non-observance of use directions provided by Longines Watch Co, Francillon Ltd, watch handled by non-authorized persons (e.g. for battery replacement, services or repairs) or which has been altered in its original condition beyond Longines Watch Co, Francillon Ltd's control. 
            Marc Ecko
            All manufacturing defects, in movement. 
            Normal wear and tear; Water damage unless marked water-resistant; Batteries, case, strap/bracelet; Damage resulting from accidents/negligence. 
            Maurice Lacroix
            All manufacturing defects, in movement. 
            Crystal, leather straps or any damage caused by inappropriate use e.g. sharp knocks, extreme heat or cold/ strong magnetic fields; Any repair or maintenance work by unauthorized persons; Batteries that operate quartz mechanism.
            Michael Kors
            Materials and manufacturing defects in movement, hands and dial. 
            Any defects in materials and workmanship of battery, case, crystal, strap or bracelet; Damage resulting from improper handling, lack of care, accidents,/normal wear and tear; Water damage unless marked water-resistant.
            Mido
            All material and manufacturing defects, in movement.
            Life of battery; Normal wear and tear and aging e.g. scratched crystal, alteration of the color and/or material of non-metallic straps and chains e.g. leather, textile, rubber; peeling of the plating; Any damage from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc), incorrect use of watch and non-observance of use directions provided by MIDO SA, watch handled by non-authorized persons (e.g. for battery replacement, services or repairs) or which has been altered in its original condition beyond MIDO SA.'s control. 
            Mondaine
            All manufacturing defects, in movement. 
            Any damage from inappropriate use; Battery, strap/bracelet, and glass. 
            MontBlanc
            All material and manufacturing defects, in movement.
            Damages by accident, improper use e.g. knocks, crushing, normal wear and tear, alteration, dismantling/ repair by persons other than authorized Montblanc repair specialists; Battery cells, leather straps, elastic and metal bracelets; Watches with serial number removed. 
            Nautica
            All manufacturing defects, in movement. 
            Normal wear and tear; Water damage unless marked water-resistant; Batteries, case, strap/bracelet; Damage resulting from accidents/negligence. 
            Nike
            Defects in materials and workmanship under normal use, in movment
            Damage from improper care/handling, accidents, modification, unauthorized repairs, normal wear; Direct/indirect incidental or consequential damages arising out of the use of watch. 
            O.D.M.
            All manufacturing defects, in movement. 
            Battery, lens, case, band or strap; Damages to materials from improper handling, negligence and accidents; Damages from abnormal use/abuse of watch e.g. damage caused by opening caseback inappropriately or pulling out of crown/pushers under water may affect the proper function of watch; defects related to servicing or repairing performed by non-authorized persons. 
            Orient
            Defects in materials and workmanship under normal use and service, mainly in movement
            Failure caused by misuse/carelessness; by fire, earthquake, and other disasters; by improper repair and modification; Glass, bracelet/strap, and cell. 
            Puma
            Defects in materials and workmanship under normal use, mainly in movement
            Battery. Wear to the case and strap/bracelet. 
            Raymond Weil
            All defects due to defective materials or manufacturing, in movement. 
            Damage caused by accidents or as a result of the intervention of unauthorized persons; non-metallic strap, glass/ battery/wear or tear. 
            Seiko
            Watch case, movement, dial and hands and any defective metal bracelet. 
            Glass, battery, non-metal bracelets, scratches by normal use, damage by natural disasters e.g. earthquakes / flood. 
            Speedo
            Defects in materials and workmanship, in movement.
            Strap/bracelet/band and crystal; Accidental breakage/damage due to normal wear or misuse of product, including but not limited to mathematical accuracy of product; watch being servicing out by non-authorized agent.
            TAG Heuer
            Defects in workmanship, mainly in movement
            Bracelets, crystals or batteries, or any damage to case or movement caused by moisture that might have entered watch result of improper handling; Watch serial number/original number is missing, modified, falsified, replaced, erased or made illegible.
            Tissot
            All material and manufacturing defects, in movement.
            Life of battery; Normal wear and tear and aging e.g. scratched crystal, alteration of the color and/or material of non-metallic straps and chains e.g. leather, textile, rubber; peeling of the plating; Any damage from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc), incorrect use of watch and non-observance of use directions provided by TISSOT SA, watch handled by non-authorized persons (e.g. for battery replacement, services or repairs) or which has been altered in its original condition beyond TISSOT SA.'s control. 
            Titoni
            All material and manufacturing defects, in movement.
            Battery, strap/bracelet, crystal; Damage resulting from accidental, mishandling, abusive use or normal wear; Unauthorized alteration, manipulation/repair; Possible consequential damage due to non-functioning/ inaccuracy of watch.
            Other Brands
            All manufacturing defects in movement, hands and dial. 
            Damage caused by abnormal/unreasonable use; Replacement/repair of crystals, bracelets/straps or batteries; Damage caused by repairs or alterations by person other than Authorized Service Center.

             

            * Water damage are not covered by warranty.

            Updated: 27 Aug 2017 11:10 PM
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